Juwelo | Privacy Policy


Privacy Policy

Last Updated: December, 2015

This Privacy Policy describes how Juwelo USA, Inc. and our parent, subsidiaries and affiliated companies (collectively, "Juwelo," "we" or "us") collect, use and share information about you. This policy applies to information we collect when you use our Site and, if applicable, any software and mobile applications, or other current or future information and distribution channels (collectively, “Site”), or otherwise interact with us as described below.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and we may provide you with additional notice (such as adding a statement to the homepages of our Site or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

Information You Provide To Us

We collect information you provide directly to us. For example, we collect information when you use our Site, call us on the phone, create an online account, sign up to receive our emails, request a catalog, request customer support, participate in any promotion that we may offer or survey that we circulate, communicate with us via third party social media Sites, apply for a job or otherwise communicate with us.

The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide.

In some cases, we may also collect information you provide about others, such as when you purchase a gift for someone, create and share a "wish list" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.

Information We Collect Automatically

We automatically collect certain information about you when you access or use our Site or transact business with us, including:

• Log Information: We collect information about your use of our Site, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our Site

• Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.

• Information Collected by Cookies and Other Tracking Technologies: We may use cookies (including through Google Analytics), web beacons (also known as "tracking pixels") and other tracking technologies to collect information about you when you interact with our Site or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Site and your online experience, understanding which areas and features of our Site are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

Use of Information

We may use information about you for various purposes, including to:

• Facilitate and improve your online shopping experience;

• Provide the products and services you request, process transactions and send you related information, including confirmations and receipts;

• Respond to your comments, questions and requests and provide customer service;

• Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you.

• Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;

• Personalize your online experience and provide advertisements, content or features that match your profile and interests;

• Monitor and analyze trends, usage and activities;

• Process and deliver promotions;

• Link or combine with information we get from others to help understand your needs and provide you with better service; and

• Carry out any other purpose for which the information was collected.

Sharing of Information

We may share information about you as follows:

• With vendors, consultants and other service providers who need access to such information to carry out work on our behalf. Orders may be processed through a third party payment processor and provider and this third party will receive personal information, including credit card information, in order to facilitate the ordering process;

• When we believe release is appropriate to comply with applicable law, regulation, or legal process; enforce or apply this Privacy Policy and other agreements; or protect the rights, property or safety of our company, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing or otherwise disclosing personally identifiable information for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

• In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company. If we are acquired by or merged with or into another entity, or if we or our assets are sold or transferred to another entity, your personal information may be transferred to such entity as part of the transaction, and that entity and its affiliates may use your personal information under the terms of their own privacy policies which may differ from this Privacy Policy; and

• With your consent, we may share information with third parties or allow them to collect information from our Site in ways that may not be specifically described in this Privacy Policy.

• Other than as described above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. We will not share your personal information for this purpose without your prior consent.

Advertising & Analytics Services; Use of Flash Files

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our Site, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites and better understand your online or offline activity. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

Currently the Site uses features of the web analytics service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses cookies, that enable an analysis of your website use. The information generated by the cookie about your use of this Site is, as a rule, transferred to and stored on a server operated by Google in the USA.

Cookies are used across most websites on the internet for a variety of purposes; from remembering who you are, to tracking which pages are visited by users. They are very restricted in both their content and their use. These cookies are required for the basic operation of our Site; for example, remembering what is in your shopping basket, remembering how far you are through an order, remembering your cookie settings.

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